Effective as of 04 March 2024
TNB Aura is committed to protecting the privacy of its clients and the confidentiality of their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
Collection of Personal Information
We collect personal information that is necessary to deliver our financial products and services, comply with legal and regulatory requirements, and improve our services. This may include:
- Name
- Date of birth
- Address
- Identification details
- Contact details
- Bank account details
- Employment details
- Financial needs and objectives
- Investment preferences and risk tolerance
- Financial circumstances (assets and liabilities)
- Income and expenditure
- Family structure and dependents
- Tax file number
- Sensitive information (with consent) such as race, ethnicity, political stance, and health records
We collect most information directly from you through applications, forms, and in the course of providing services. We may also obtain supplemental information from third parties, with your consent. If you do not provide sufficient information, we may be unable to fulfil your request.
Use and Disclosure of Personal Information
We will only use your personal information for the purposes described in this policy, such as:
- Providing financial products and services
- Sending marketing communications (with your opt-in consent)
- Complying with legal and regulatory requirements
- Managing and administering your finances, investments, and other relevant matters
- Conducting internal research and analyses
We may disclose information to:
- Service providers (e.g., IT vendors, custodians)
- Financial institutions involved in managing your finances
- Associated businesses for marketing purposes
- Information and infrastructure providers
- Authorized representatives (lawyers, accountants)
- Third parties as required by law (e.g., anti-money laundering regulations)
- Investors, agents, or entities with an interest in our business
- Your employer, referees, or identity verification services
We will only disclose your information to third parties who have appropriate safeguards in place to protect your privacy. These disclosures may involve overseas storage and processing of your information.
Storage and Security of Personal Information
We store your personal information in secure computer systems and paper-based files. We take appropriate security measures to protect your information from unauthorized access, use, disclosure, modification, or loss. We also require third-party service providers to maintain appropriate security measures. We retain your information for as long as necessary to fulfil the purposes described in this policy or as required by law. We will securely destroy your information when it is no longer required.
Your Rights
You have the right to access, correct, and update your personal information. You can also request to opt-out of receiving marketing communications. Please contact us at admin@tnbaura.com for any requests or inquiries about your personal information.
Website Information
TNB Aura's website logs browsing activity but does not collect personal information unless you choose to provide it (e.g., contact form). We may use cookies to improve your experience and for analytics purposes. You can manage cookies through your browser settings.
Third-Party Links and Disclaimers
Our website may contain links to third-party websites with their own privacy policies. We are not responsible for the content or practices of these websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the updated Privacy Policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at:
TNB Aura
138 Cecil Street
#05-01
Cecil Court
Singapore 069538
Email: admin@tnbaura.com